Cancellation Policy
Order Cancellation Window
Customers can cancel their order before the order is shipped, which typically occurs within 24-72 hours of placing the order. Once the order has been shipped, cancellations will not be entertained. However, customers may refer to our Return & Refund Policy for further assistance.
How to Cancel an Order
Customers can track their order status and initiate a cancellation request through their customer dashboard by logging in with the same email and phone number used at the time of order placement.
The cancellation option will be visible only if the order has not yet been shipped.
Refund Process for Cancelled Orders
Prepaid Orders: Customers will receive a full refund to the original payment method.
Partial COD Orders: If an advance payment was made through UPI, credit card, or debit card, the customer will receive a full refund of the advance amount paid.
Refunds for cancelled orders will be processed within 7 working days from the cancellation date.
Post-Shipment Cancellations
Once the order is shipped, cancellations are not allowed. However, customers can initiate a return request as per our Return & Refund Policy.
For further assistance, please contact our support team at support@chrystic.com.