Terms & Conditions

1. Introduction
   Welcome to Chrystic Jewels. By accessing and using our website www.chrystic.com (“Website”), you agree to comply with and be bound by these Terms & Conditions (“Terms”). Please read them carefully before making any purchase. If you do not agree to these Terms, please do not use our Website.
2. Product Information & Availability

• We strive to ensure that product descriptions, images, and prices on our Website are accurate, but slight variations may occur.
• All products are subject to availability. If a product becomes unavailable after an order is placed, we will notify you and offer a refund or alternative product.

3. Pricing & Payment

• Prices displayed on our Website are in Indian Rupees (INR) and include applicable taxes.
• We accept payments via major credit/debit cards, UPI, and Net Banking.
• Partial COD (Cash on Delivery): Customers must make a 10% advance payment digitally, with the remaining amount payable in cash upon delivery.

4. Order Processing & Shipping

• Orders are processed within 24 – 48 working hours. Some orders may take longer due to unforeseen circumstances.
• Estimated delivery times:
  • Domestic Orders (India): 3 – 5 working days.
  • International Orders: 18 – 20 working days.
• Free shipping is available on all domestic orders. International shipping charges may apply.

5. Returns & Exchanges

• We offer a 2-day return policy and a 7-day exchange policy.
• Returns and exchanges must be initiated through the customer sign-in page using the same email and phone number provided during purchase.
• Returns due to tampered products must be reported within 48 hours with an unboxing video. Upon verification, a replacement or full refund will be provided.
• Other returns will be eligible for a refund after deducting a flat fee of ₹200 for shipping and operational costs. Refunds will be processed within 7 working days after receiving the returned product.

6. Warranty & Care

• Our 6-month warranty covers tarnishing. Customers can claim a 50% store credit for tarnished products within 6 months.
• The warranty does not cover wear and tear, third-party alterations, or lost stones/crystals.

7. Definition of Tarnish

• Tarnish occurs when the gold plating wears off due to prolonged exposure to chemicals, moisture, or friction.
• To prevent tarnishing, avoid contact with perfumes, lotions, water, and store jewelry in a dry place.

8. Store Credits

• Store credits issued as part of returns or warranty claims are valid for 6 months from the date of issue.
• Store credits can be used on any product available on the Website and are non-transferable.

9. Promotional Offers

• Promotions, discounts, and offers are subject to change without prior notice.
• Offers cannot be combined unless explicitly stated.
• Store credits and discounts can be used together unless otherwise mentioned.

10. User Comments, Feedback & Other Submissions

• By submitting comments, reviews, or testimonials, you grant Chrystic Jewels the right to use, reproduce, and publish such content on our Website and social media.
• We reserve the right to moderate or remove any inappropriate or misleading content.

11. Errors in Listings & Product Representation

• Product images may have slight color variations due to screen settings.
• In case of pricing errors, inaccurate descriptions, or incorrect invoices, we reserve the right to cancel the order and issue a full refund.

12. Lost Packages During Transit

• If an order is lost during shipping, we will initiate an investigation with the courier service.
• Once confirmed lost, we will issue a full refund or a replacement.

13. Personal Information

• Personal information collected during purchases is handled as per our Privacy Policy.
• We do not sell or share personal information with third parties without consent, except for order fulfillment and legal compliance.

14. Limitation of Liability

• Chrystic Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• Our liability is limited to the amount paid by the customer for the specific order.

15. Dispute Resolution & Governing Law

• In case of any dispute, customers are encouraged to first contact us at support@chrystic.com for resolution.
• If unresolved, disputes shall be settled through arbitration under Indian law. The legal jurisdiction for all disputes shall be Noida, Uttar Pradesh, India.

16. Amendments to Terms

• Chrystic Jewels reserves the right to modify these Terms & Conditions at any time. Updated Terms will be posted on the Website, and continued use of the Website implies acceptance of the revised Terms.

For any queries, please contact us at support@chrystic.com.